Welcome to Your Diverse Properties Digital Workspace
Welcome, Homeowner.
You’ve just stepped into a new chapter with Diverse Properties—and now, you have a powerful tool to help manage everything from warranty service to documentation and support.
Your personal Diverse Workspace (powered by MOXO) is your digital concierge, designed to give you complete visibility, organization, and access—all in one secure place.
Getting Started
Step 1: Download the App
Access your workspace on mobile or desktop:
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iOS or iPad: App Store – Download link provided by Diverse Rep
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Android: Google Play – Download link provided by Diverse Rep
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Desktop: Use your web browser — Click here to go online
Step 2: Activate Your Workspace
After receiving your email invitation:
- Click the link in your email
- Create a secure username and password
- Sign in and explore your personalized home dashboard
If you don’t see your invite, check your spam folder or contact your Customer Service Manager for a resend.
Step 3: Explore Your Workspace
Chat with Us
Use the Chat thread to send questions, updates, or concerns.
Make sure to tag your Customer Service Manager using [@Insert Name] to ensure your message is seen.
Key Features
Schedule appointments and service visits
Homeowner FAQs
Who do I contact if I have a service or warranty issue?
All service and warranty issues should be submitted through your Diverse App Homeowner Workspace.
This ensures proper tracking, timely response, and follow-up
Include a detailed description, location of the issue, and photo/video if possible
You’ll receive a reply from the Diverse Customer Experience Team as soon as possible
Make this space your priority communication. Avoid social media as this doesn’t reach us and will result in delayed action.
What is The Diverse App and how do I use it?
The App is your secure homeowner portal, used to:
- Submit service requests
- Track walkthroughs and inspections
- View your warranty timeline and documents
- Receive updates, appointment notifications, and file attachments
When should I submit my 1-Year Service Request?
Your 1-Year Service Request is due 11 months after possession.
This covers non-emergency items like drywall cracks, caulking separation, and minor settling
Submissions after 13 months may not be eligible for warranty coverage
Our team will provide you with a fillable form to walkthrough you through each room to conveniently complete your own assessment for submission. Please use this tool as it will provide us with all the information required for a successful service.
Who handles my appliances if something goes wrong?
Appliances are covered directly through the supplier. To request a service:
- Email the supplier
- Include your address, unit number, and proof of occupancy
- CC your Diverse Customer Experience Manager on all communication
Note: Diverse is not authorized to repair or diagnose appliance issues, but we are happy to assist if support is needed with coordination.
What is considered an emergency?
Emergencies include:
- Active water leaks or flooding
- No heat in winter
- Gas smell
- Fire, smoke, or electrical hazards
- Broken exterior doors/windows affecting security
For life-threatening emergencies, always call 911 first.
For building-related after-hours issues, contact Homelife Property Management: 604-858-7368
Also notify your Customer Service Manager – Brent Melsom: 236-380-3509
What is the difference between Strata, Common Property, and My Unit?
- Strata Lot: The interior of your individual home—your legal property
- Common Property: Shared areas like lobbies, hallways, mechanical systems, and building structure
- Limited Common Property: Items like your balcony or parking stall—used only by you, but owned and maintained by strata in most cases
If you’re unsure whether something is your responsibility or strata’s, contact your Strata Manager or consult your strata plan.
What should I be doing to maintain my home?
Your WBI warranty requires regular homeowner maintenance. Key items include:
Changing HVAC filters
Running exhaust fans to reduce humidity
Resealing caulking in kitchens and bathrooms
Keeping balcony drains clear
Checking under sinks for leaks
Refer to the Homeowner Maintenance Guidelines section and the WBI Maintenance Manual in your MOXO documents.
Who is responsible for repairs in shared walls or floors?
Your home is covered under the 2-5-10 warranty program:
- 1 Year: Labour and materials
- 2 Years: Plumbing, electrical, HVAC
- 5 Years: Building envelope (e.g., water penetration)
- 10 Years: Major structural components
Each phase of coverage has limits and conditions. Review your WBI Home Warranty Certificate for details.
How long is my home covered under warranty?
It depends on the cause:
- Cosmetic damage inside your home is your responsibility
- Mechanical or structural issues in shared walls may fall to strata if they serve multiple units
- Plumbing and electrical systems inside shared walls that only serve your unit are still your responsibility
Our team can help you investigate if you’re unsure where the issue originates.
Can I make changes or renovations to my condo?
Any changes to your strata lot, including flooring, built-ins, or fixtures, may require strata approval depending on your bylaws.
Modifications to common property or limited common property (balconies, exterior finishes, etc.) are not permitted without written approval from your strata council.
Our Reviews
Still Have Questions?
You can reach out to your Customer Experience Manager, Brent Melsom, for support:
Email: brent.melsom@diverseproperties.com
Phone: 236-380-3509
We’re here to make your homeownership experience as smooth and rewarding as possible. Welcome home—and thank you for choosing Diverse Properties.